Product By Bosch Water Heating(40 customers reviews)
2010-09-03
By John L. Friedman (AZ, USA)
In April, 2006 I had an Ariston GL4 installed under our kitchen sink; it worked well, providing hot water to the sink and dishwasher. But it would trip the circuit breaker frequently. It came with a 6 year warranty on the tank.
In March, 2008 rusty water began leaking from the top of the unit. I called BBT North American Corporation in Vermont, the distributer,and they sent another unit by Federal Express.They mentioned nothing about heating rod maintenance. It was installed at a cost of $250.00 by a different plumber, since the original installer went out of business.
In August, 2010 a large leak occurred in the same place in the second one as the first. To save my floor I had it removed and contacted BBT North America again. They requested that I send them a digital photo of the element, which I had to remove myself. I am awaiting their response.
I requested a refund, which they declined. The original installer is nowhere to be found and the installer of the second one says he has no responsibility for a refund.
Under maintenance instruction on page 7 of the manual which came with the second unit (not the first) there is no mention of yearly service to the heating element. On the first page in small print under item #9 is mentioned that failure to service the anode rod at least once a year could cause the tank to leak.
This warning should have been written in red in big letters under the word "WARNING". Neither installer mentioned to me the need of yearly maintenance of the heating rod nor did BBT North America when requesting the first replacement.
I consider this product a defective, hazardous piece of equipment which should be taken off the market. At least the manual should be re-written with a prominent warning of the necessity of carrying out an expensive yearly maintenance of the heating rod, and all installers should be required to tell the customer of the required maintenance of the rod.
Had I known of the required maintenance I would not have bought this product.
2010-06-04
By Stone Wolfsong (Kona, HI)
Yes, the tankless water heater works well, but the warranty is a sham. Ours is only 3 years old and we have to buy a new one. Called Bosch after our electrician said the electricity was getting to the unit and not to the elements, but Bosch wants additional information that can only be provided by an electrician with a "multimeter" (while iI pay the electrician to be on hold for 40 minutes?!) and then Bosch will UPS parts out....and if that doesn't work they will replace the unit. Hey folks, that's two weeks without hot water! In addition, the folks at Bosch were just plain rude.
2010-05-20
By schid (Dallas, TX)
The Bosch GL2.5g water heater is well made and was easy to install. Only have 2 complaints.... The temperature control is located behind 2 panels that you need a screwdriver to remove. Really a dumb design! Also sometimes the water comes out warm other times it is really hot. The thermostat is not very accurate at all. Other than those 2 issues it gets the job done.
2010-05-09
By Roger H. Shelton (Tucson, Arizona USA)
Did a good job. For what I bought it for ...a remote sink... it heats enough water to wash your face and hands when needed. Does the job. Its a little larger dimentions than expected. I had just enough room...another 1/4" or so I wouldn't have been able to fit the space!! Replaced the cord with a different one to reach about another foot of length. Shipping was fast and packing was good no damage. YES I wood recommend.
2010-04-09
By M. True (Oregon USA)
Everyone in our house seems to wash there hands in the kitchen. Our water heater is about 30 seconds away but now hot water is only 2 seconds away. Didn't even hook the hot water line back up and plenty of hot water at the sink. Great savings. Thanks Amazon for the great product at a great price.
